FAQs

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What is the check in and check out time?

Check in: 2pm
Check out: 9am

Early Check-in (please check with reception during normal business hours, at least 2 days prior to your arrival) or late check-out (please see reception during normal business hours) to see if we can accommodate your request, and what fees that may attract. Please note this service must be requested and is subject to incoming availability.

What happens if we arrive outside office hours?

Guests arriving outside reception opening hours are kindly requested to inform reception during normal business hours at least 2 days in advance of their estimated time of arrival to be given instructions on the afterhours check in procedure. Which also will cover off vaccination protocols and payment. Click here for our full Terms and Conditions which were provided at the time of booking.

Does Crystal Beachfront Apartments accept schoolies?

No, please note any bookings made on behalf of a schoolies party by another person will be refused entry and no refund given. Unfortunately we do not have the policies, procedures or resources to accommodate the unique needs of school leavers during the annual “Schoolies Festival”. In particular we do not have adequate resources to engage qualified security personnel to guarantee the safety, comfort and convenience of our guests during this period. For this reason we reserve the right to reject bookings from school and/or university leavers for the period mid November to mid December each year.

Is linen provided?

Sheets, pillowcases, bathmats, bath towels and kitchen tea-towel are provided. Complimentary tea, coffee, sugar, soap, toilet paper, hand washing up liquid, dish cloth and scourer are provided on initial check in. If any extra is required, it is the guests responsibility to provide.

What car parking facilities does Crystal Beachfront Apartments have?

We have an underground security parking. 1 & 2-bedroom apartments have one car space while all 3-bedroom apartments have two car spaces. Entry height is 2.1 metres on a declined driveway. There are visitor’s car spaces available on request and are subject to availability. There are no limits or meters out the front of Crystal Beachfront Apartments so it’s perfectly fine to park on the street.

How do I make a booking online?

You can book online using our simple and easy to use booking form. Put in your desired dates and you will be shown the rates and availability. Follow the simple steps to place the booking. You will receive an email confirmation once the booking has been received. 

Is there a deposit and when does the balance need to be paid?

Deposits and final payments are as detailed in your confirmation email. Click here for a recap on those terms & conditions including pre-authorisations of $200 prior to your stay.

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